I just wanted to thank Septic Blue for the amazing job that Jim did for me. I have to be honest and admit that I didn't know anything about septic. Jim pumped the tank completely out, replaced the filter and explained to me how I have to clean it every six months, then he found the distribution box and dug it up. It was packed with waste and he cleaned it out for me. I have talked to several people with septic and they have said that no one would have gone out of their way to find and dig up a distribution box. I feel great knowing this. Thanks Jim!!
Jim from SepticBlue’s was friendly knowledgeable and very detailed. Felt very comfortable that the repair was complete and done properly. Will use them any day over local septic service that only pumps tank and says everything is fine. They pulled both covers and did a complete and thorough inspection that led to hidden issues. Pictures of EVERYTHING. GREAT JOB.
We had a septic system failure. Jim Grabowski was our technician and he was just awesome. He pumped our tank, replaced a rotten outlet baffle and installed a filter. He repaired a hole in our distribution box and hydro jetted all our pipes. Finally he installed a riser for easy future access. Jim arrived at 10:30am and worked hard until 6pm. System is working great now and I have piece of mind. Highly recommend.
Jim done an amazing job. He was very professional and conducted himself extremely well. I would recommend Septic Blue because of the level of quality and customer service Jim provided. Septic Blue you are blessed to have such an outstanding associate on your team. Jim thank you for reminding me how customer service should be given.
Mike L. was incredibly kind and helpful with the pumping of our septic tank on a recently purchased home. I know absolutely nothing about septic tanks so I want to believe everything that he had to do (and charged for) was in good faith but I ended up paying way more than the anticipated price and after reading through some other reviews this seems to happen a lot and should have done more homework ahead of time. Lesson learned.
The entire experience with Septic Blue was great! Every person I spoke to was very polite and professional. The appointment went exactly as they said, the reminders were clear and John the technician was very helpful and took as much time as I needed to answer my questions regarding my septic system and cleaning. Highly recommend!
Jim came out just to pump our septic system but thoroughly explained what else was needed and why. He did an outstanding and thorough job and was very knowledgeable and kind. Jim seems to have a level of expertise that was refreshing! I would highly recommend him and the company to others!
Jim went above and beyond. We just bought this house, and knew that the tank hadn't been pumped in decades. When he got here, he was so well-prepared. We were expecting any additional issues he found to require a follow-up appointment - nope! He spent the entire day working to make sure everything got taken care of. He kept us informed of his progress, and thoroughly explained any new costs that came up. He even carefully removed the banana trees that were blocking access to the tank so that they could be replanted. He was really friendly, and even gave us a tour around our yard since he recognized a lot of the plants (thanks to him, I now know that I have a peach tree!). Honestly, we were just blown away by everything. He did not need to take the extra time, but he did. Thank you, Jim!!!
After numerous calls to another company over a few weeks with no call back, I looked for another service and landed on Septic Blue. I called first thing one morning and explained what repairs we needed. Staff was super friendly and professional, and scheduled a tech to come out that morning! I like that they send you an email confirmation and text with the tech's name and background/experience. Half hour later I get a call from their office apologizing that the tech was having an issue and wouldn't be able to come but can have the next available tech come out in the afternoon. Again, I get a call and text saying that our tech is on the way. When Jim G arrived, he was friendly, professional, and knowledgeable. He reviewed our inspection from the home sale and asked questions about the property and age of the home. Jim took the time to explain what he saw on the report as well as in the tanks, and made recommendations on solutions for the repairs and why he made those recommendations. Jim really went above and beyond with making sure we had a system in proper shape and working appropriately, and he worked well into the late evening. Jim G was amazing and so thorough. We highly recommend him and Septic Blue for your septic system needs.
Let's face it, none of us want to have to call the septic guy. But Jim at Septic Blue made the experience as painless as possible. He was very thorough and took the time to explain exactly what he was doing. I thought I needed a routine cleanout, but he let me know that I shouldn't have needed one after only 14 months. Jim even dug up the distribution box and made necessary adjustments to it. None of the previous repair/cleanout crews bothered to do that. From now on, Jim is my septic guy. I believe he is trustworthy, professional, and honest.